Annual Report

Value-Enhancing Factors

Highly motivated specialists develop and manufacture innovative, emotional products

Volkswagen Group’s first-class vehicles are manufactured by an extremely dedicated, outstanding team – and captivate customers all around the world. The responsible use of environmental resources is a top priority for us during vehicle development.

The key financial performance indicators for the Volkswagen Group were described in the “Results of operations, financial position and net assets” chapter. In this section of the report, we will now explain the non-financial performance indicators that provide information on the efficiency of our Company’s value drivers. In addition to the processes in the areas of research and development, procurement, production, and sales and marketing, these indicators also include quality assurance. Other factors determining the Company’s success are the behavior of corporate management towards employees, Volkswagen’s contribution to environmental protection and the extent to which we assume social responsibility.

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