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Annual Report

Group Financial Services

Products and services from Volkswagen Financial Services met with a good response from customers in the past fiscal year. 2.7 million new financing, leasing and insurance contracts were signed worldwide, a 7.6% increase on the prior-year figure. The total number of contracts as of December 31, 2010 was 2.9% higher than a year earlier. The number of contracts in the Customer Financing/Leasing area was up 2.2% to 5.2 million and the number of contracts in the Service/Insurance area was 4.5% higher than in the previous year. The proportion of total vehicle deliveries by the Group worldwide accounted for by leased or financed vehicles was 34.9% (previous year: 32.9%), based on unchanged credit eligibility criteria.

2.0 million (previous year: 1.9 million) new contracts were signed in Europe, pushing the total number of contracts in 2010 up to 5.5 million (previous year: 5.4 million). In the Customer Financing/Leasing area, the number of contracts was at the previous year’s level at 3.5 million. In Europe, the proportion of leased or financed vehicles was up year-on-year at 34.5% (previous year: 32.2%).

In North America, the number of new contracts signed was 430 thousand; 18.1% more than in 2009. The number of contracts there rose by 4.5% to 1.2 million. 1.1 million (previous year: 1.0 million) contracts were attributable to the Customer Financing/Leasing area. The proportion of leased or financed vehicles in this region increased to 52.2% (previous year: 50.1%).

In South America, the number of contracts amounted to 533 thousand (+18.1%). These were almost exclusively attributable to the Customer Financing/Leasing area. The proportion of leased or financed vehicles in South America amounted to 27.3% (previous year: 26.5%).

The number of new contracts in Asia-Pacific rose to 53 thousand, an increase of 17.7% on 2009; the total number of contracts increased by 9.2% to 182 thousand. The Customer Financing/Leasing area reported a total of 118 thousand contracts, 4.6% more than in 2009. In Asia-Pacific, 22.0% (previous year: 23.0%) of all vehicles delivered were leased or financed.

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